Privacy Policy

This Privacy Policy explains how Amazing Personal Service Agency (“APSA,” “we,” “us”) collects, uses and protects information when you visit apsaindy.com, contact us, request a care consultation, or apply for a job. By using this website, you agree to the practices described here.

1. Who We Are

APSA is a private-pay, non-medical home care agency based in Indianapolis, Indiana. Questions about this policy can be sent to privacy@apsaindy.com.

2. Information You Give Us

• Care inquiries and consultation requests: your name, phone number, email, relationship to the person needing care, city or service area, desired start date, hours and budget range, preferred contact method, referral information, and any description of the care situation you choose to share.
• Job applications: your name, contact details, address, position and availability, work history, references, certifications, work authorization, driver’s license and transportation answers, consents, and any resume you upload.
• Live chat, email and phone: anything you share when you chat with us through the website, email us or call us.

Please share only the information needed to respond to your inquiry. Do not send medical records, Social Security numbers or financial account information through this website.

3. Information Collected Automatically

• Analytics: we use Google Tag Manager and Google Analytics to understand how visitors use the site, for example which pages are viewed, general location (city level), device and browser type, how you arrived, and actions such as clicking the phone number or submitting a form. Google Analytics uses cookies and similar technologies.
• Spam protection: our forms use Google reCAPTCHA, which collects hardware and software information to tell people from automated bots. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
• Live chat: our chat feature is provided by Tawk.to, which may set cookies and process chat messages on our behalf.
• Server logs: our web host automatically records technical information, such as IP address, browser type and pages requested, for security and troubleshooting.

4. How We Use Information

• To respond to inquiries, schedule consultations and discuss care options
• To evaluate job applications and contact candidates
• To operate, secure and improve this website and our services
• To measure which pages and outreach help families find us
• To comply with legal obligations and protect our rights

5. How Information Is Stored

Form submissions are delivered to APSA email accounts hosted by our website hosting provider. We may record inquiry and applicant details in internal spreadsheets (such as Google Sheets) that only authorized APSA personnel can access. We may use a customer relationship management (CRM) system in the future. If we do, this policy will be updated.

6. How We Share Information

We do not sell or rent your personal information. We share information only:

• With service providers that help us run the website and our business, such as our web host, Google (analytics, reCAPTCHA and workplace tools) and Tawk.to (chat), under their own privacy terms
• With your permission, for example with a referral partner you identify
• When required by law, or to protect the safety, rights or property of APSA, our clients, caregivers or others
• In connection with a merger, sale or reorganization of our business

7. Cookies and Your Choices

You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on. Some site features, such as chat or spam protection, may not work properly if cookies are blocked.

8. Data Retention

We keep inquiry and application information only as long as reasonably needed to respond, provide services, consider candidates, and meet legal, tax or business record-keeping requirements. After that, we delete or de-identify it.

9. Your Requests

You may ask us to access, correct or delete personal information you submitted through this website, or to stop contacting you. Email privacy@apsaindy.com. We may need to verify your identity, and we may keep information when the law requires or allows it.

10. Security

We use reasonable safeguards, including encrypted (HTTPS) connections and limited access to inquiry information. No website, email or storage system is completely secure, so we cannot guarantee absolute security.

11. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from them.

12. Health Information

APSA is a non-medical home care agency, and this website is not intended to collect medical records. If you choose to describe a loved one’s condition or care needs, we use that information only to respond to your inquiry and discuss care options, and we treat it confidentially.

13. Third-Party Links

This site may link to other websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above shows when it was last revised.

15. Contact Us

Amazing Personal Service Agency (APSA)
Indianapolis, Indiana
Email: privacy@apsaindy.com
Phone: (317) 296-5702